We unlock the knowledge
hiding inside every conversation you have with your customer.

Every voice, video, chat and email with your customer contains revenue signals, compliance evidence, performance feedback, competitor learnings, and customer intentions. Today, all of it is disconnected and untapped. That's what we fix.

Built with a new open standard

The standard is vcon.

and we’re the team behind it.

Why Us
We authored the IETF specification for conversations.
We created the open source engine driving the ecosystem.
Now we're building the conversational intelligence & context platform.

Authors.
Operators.
Builders.

Our team authored the vCon standard for conversational data and built the open-source engine now in production with dozens of ecosystem partners. We're shepherding it through final IETF ratification this year.

Our CTO, Thomas Howe, is the standard's original author and IETF process lead. Vconic's co-founders previously built Jabber/XMPP – the open standard behind global real-time messaging – and bring that same playbook of ecosystem and enterprise expansion to vCon. Two years of live deployments across enterprise, BPO, and emergency services have hardened the standard's governance and shaped how it handles all forms of conversation data – including agentic AI.

On top of the standard, we're building Vconic's enterprise platform. vCon's consent and GDPR architecture gives every enterprise a single source of truth for what was said, by whom, with what consent, and on whose behalf, including their AI agents. We layer LLM-driven intelligence and a contextual graph on top, delivering the right context for every next conversation across customer operations, revenue, and compliance.

AI agents are taking over enterprise conversations. The volume is about to multiply, and enterprises have no way to prove consent, port the data, or own what their AI agents are saying on their behalf. vCon is the standard underneath all of it.

Salesforce is signaling that agents will only be as good as the fidelity of their context, and that context increasingly lives in conversations, not CRM notes.
Anthony McPartlin Forrester Research March 2026
This is the infrastructure Vconic has built.

WHO IT'S FOR?

Let’s go a bit deeper

Vconic shows up differently depending on where you sit. See the story that matters to you below:

  • Salesforce Agentforce just made voice native to the CRM, and every major platform is racing to embed AI agents into customer conversations. That validates what we've been building but creates a problem most enterprise compliance teams haven't caught up to yet.

    Your conversation channels sit outside the governance coverage you've built for web and app. AI agents trained on ungoverned conversational data inherit every consent gap, every provenance hole, every chain-of-custody question. Regulators are already looking there.

    Vconic is the trust layer between your conversations and everything downstream including consent enforcement, lineage, and governed access for analytics and AI, mapped to GDPR, CCPA/CPRA, PCI DSS, and HIPAA.

    But we’re building much much more - connecting a governed conversational system of record to an LLM integral enterprise intelligence platform. And even more, we’re authoring the conversation graph to bring context to inform every next conversation.

    From Forrester Mar 2026:
    “Salesforce is signaling that agents will only be as good as the fidelity of their context, that context that increasingly lives in conversations, not CRM notes."

  • Enterprise clients are asking BPOs for more than headcount. They want operational intelligence from the conversations you're already handling — and the BPOs delivering structured, governed data are winning the contracts that the others are losing.

    You own the operations. Your clients own the relationships. Today, the millions of conversations between them sit as unstructured audio in proprietary contact center platforms. Outside the small sample QA covers, they're invisible to both you and your clients.

    Vconic turns those conversations into a deliverable: structured conversational intelligence your clients activate in their own analytics and AI, governed end-to-end. Built inside a live BPO running 250K+ monthly conversations before it became a platform. We know your operations because we ran inside them.

  • Transport margins are compressed and differentiation at the infrastructure layer is nearly impossible. Enterprise customers want governed recording, archiving, and conversational data services from their carrier. The precedent for monetizing it already exists at the trunk layer.

    vCon extends that model to the entire conversation. As the open IETF standard your team can build on, it lets you deliver new enterprise services on existing trunks. Let’s drill down into AI-ready recording, standardized conversational records, compliance archiving without locking your customers into a proprietary format.

    The result is revenue, stickiness, and a defensible position in the smart-trunk category as it forms. Vconic's team authored the standard and holds patent-pending IP on the scalability layer underneath. The deeper we understand how enterprises consume conversational data, the sharper your offering gets.

Talk to the Team

Open our conversation.

Whether you'd like to explore Vconic for your operations, your customer relationships, your comm services, or a business partnership, let's talk.

Not a slide pitch, a 2-way discovery. We'll be back to you within 24 hrs.

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